At GyaanSphere, we strive to provide the best educational experience. However, we understand that circumstances may require students to request refunds or cancellations. This policy outlines the terms and conditions for refunds and cancellations of our courses and services.
1. Course Enrollment & Payment Policy
- All course enrollments are considered final once payment is completed.
- Students must ensure they meet the eligibility criteria before enrolling in a course.
- Payments must be made using the approved methods listed on our website.
2. Cancellation Policy
2.1 Course Cancellation by Student
- A student may request cancellation before the course start date for a partial refund.
- If a student cancels after the course has started, no refund will be provided.
2.2 Course Cancellation by GyaanSphere
- If we cancel a course due to unforeseen circumstances, students will receive a 100% refund or the option to transfer fees to another course.
- GyaanSphere reserves the right to modify or cancel courses based on enrollment numbers or other academic reasons.
3. Refund Policy
Refunds will be processed based on the following conditions:
| Cancellation Period | Refund Eligibility |
|---|---|
| Before course start date | 80% refund (20% deducted for processing fees) |
| Within the first 3 days of course commencement | 50% refund |
| After 3 days of course commencement | No refund |
3.1 Non-Refundable Fees
- Registration fees (if applicable) are non-refundable.
- Digital study materials, e-books, or online content fees are non-refundable once accessed.
3.2 Refund Processing Time
- Approved refunds will be processed within 7-14 business days.
- Refunds will be issued using the original payment method.
4. Transfer of Fees
- Instead of a refund, students can transfer their fees to another course (subject to availability).
- Fee transfers must be requested within 3 days of course start date.
5. Exceptional Cases for Refund
Refunds may be considered in the following exceptional cases:
✅ Medical Emergency: If a student is unable to continue due to a medical emergency, they may submit a request with valid medical documents.
✅ Technical Issues: If a student faces verified technical issues that prevent them from accessing online content.
✅ Other Genuine Reasons: Any other genuine concerns will be reviewed on a case-by-case basis.
6. How to Request a Refund or Cancellation
To request a refund or cancellation, please follow these steps:
1️⃣ Email us at info@gyaansphere.com with the subject "Refund Request - [Your Name]".
2️⃣ Include your name, contact details, course details, and reason for the request.
3️⃣ Attach proof of payment and any supporting documents (if applicable).
4️⃣ Our team will review the request and respond within 5 business days.
7. Changes to This Policy
GyaanSphere reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be updated on our website.
8. Contact Us
For any refund or cancellation inquiries, reach out to us:
📍 Address: 91-92, 1st Floor, Wave Galleria, Wave City, Ghaziabad
📞 Phone: +91-7011733146
📩 Email: info@gyaansphere.com
🌐 Website: www.gyaansphere.com